What’s in a bi-weekly Harvest Box?

Harvest box contents change with the growing season, so each box is different. Boxes typically include 10-14 vegetables and herbs, one cheese, a dozen eggs, 1-2 meat items (for omnivore boxes), and 2-4 other seasonal items such as sauerkraut, grains, honey or syrup, fruit, or mushrooms.

Scroll down on the main page to see the contents of three of our 2020 boxes.

Can I customize my box?

For now, we only offer our standard Omnivore and Vegetarian boxes. (Vegetarian boxes omit the meat, but include cheese and eggs).

As we grow, we plan to offer more customization. Thanks for your patience!

Am I within the delivery zone?

We deliver across Ottawa-Gatineau, up to and including the following neighbourhoods: Stittsville, Kanata, Kanata North, Barrhaven, Riverside South, Manotick, Blackburn Hamlet, Orleans, Hull, Chelsea, Cantley and Aylmer.

Visit our Delivery Zone page and enter your postal code to confirm whether we deliver to your door.

Do you offer box pick-up at a central location?

In 2021 we are piloting a box pick-up site at the Parkdale Market in Ottawa. If there is enough interest, we will offer box pick-up at the Market (366 Parkdale Ave) every second Wednesday from 4:00 to 5:30 pm, throughout our June-December delivery season. You can select the pick-up option for any of our Harvest Box products at checkout.

 Please note that there is no alternative pickup time/location. You can send someone else on your behalf to collect your box. Missed boxes will be donated at the end of each pickup window.

How do I receive my delivery? What if I’m not home?

Deliveries can be made with “no contact”.  Boxes will be delivered on Wednesdays or Thursdays, and we'll confirm your day and time in advance. You provide delivery instructions when you sign up (eg. leave on back steps) and our driver will leave the box in your chosen spot if no one is home.

For apartment/condo dwellers, the driver will call or text when they arrive at your building. They will leave your box in a designated spot (lobby, front steps etc) and you can collect it right away.

Can I change delivery location?

Your delivery address or contact info can be changed by updating your Customer Account.

If you move, or want your box to be delivered to someone else while you are away, please update your delivery address at the link above.

Updates will be entered into our system every Sunday at midnight. This is the deadline to change your delivery address for the coming week's delivery.

There is no charge for your first change of delivery address. Subsequent address changes incur a $25 admin fee per change. This covers the cost of updating delivery routes, labels and pack lists.

If you change your address to have your box delivered somewhere else while you are away, changing it back to your address on your return will incur a $25 fee.

Can I split a box with someone else?

For sure! Many of our customers do. We ask that you provide one delivery address and make one payment per box. Your box will arrive at the same location each time, and it’s your responsibility to divide it up.

What is your refund policy?

As we’ve been growing food for your boxes several months before you receive them, we are unable to issue refunds once our delivery season starts.

We ask that you think of this like a Community Supported Agriculture (CSA) share: you commit to support the farmers for the full season, and each farm reserves a share of their harvest just for you. This helps us to plan production, manage cash flow, and build relationships with our eaters.

How do I pay in installments?

On our Harvest Boxes page, select a "Pay in Installments" option (Omnivore or Vegetarian).

The full share price will be divided into four equal payments. The first payment will be charged to your credit card when you sign up; subsequent payments will be automatically charged every two months.

Installment payments are available for our Full Season boxes only.

Do we get advance notice of what’s in each box?

We’ll send an email newsletter a few days before each delivery, letting you know exactly what’s coming in your box, and which farm each item is from. You’ll also find recipes, farm photos, and updates to keep you connected to the people growing your food.

I’m going to be away for part of the season. Can I skip a box?

At this time, we don't offer vacations from your Harvest Box. If you're going to be away for a delivery, you have three options:

1) You can arrange for someone else to collect your boxes at your regular address.

2) Your boxes can be delivered to an alternate address anywhere in our Delivery Zone during your absence.

Any address changes must be made in your Customer Account by the Sunday at midnight before delivery to the new location. We will continue delivering boxes to the alternate address until you update your Customer Account to the original address.

We offer one address change at no charge; subsequent changes will incur a $25 admin fee per change. This covers the cost of updating delivery routes, pack lists and labels.

3) You can choose to donate your boxes while you will be away. Send us an email in advance and Farmhouse Food will deliver your missed boxes to a local community food centre.

Where are the farms located?

All of our member farms are located in Eastern Ontario & Western Quebec, within 100km from Parliament Hill. Additional items are sourced from farms within the same 100km radius whenever possible. We may extend our reach up to a 150km radius if we cannot find the same item any closer. 

How do your Accessible Boxes work?

In an effort to make local, sustainable food more accessible to all, we’re offering a limited number of Harvest Box subscriptions at a subsidized rate for low-income households. The cost of these Accessible Boxes is shared evenly between Farmhouse Food, the customer who orders them, and donations from other customers through our Accessibility Fund.

Contributions to the Accessibility Fund can be added on to your purchase. 100% of donations go directly to subsidizing a Harvest Box for another family in your community.

You can also contribute to the Accessibility Fund directly, without purchasing a Harvest Box.

If you are interested in purchasing an Accessible Box for your household, please contact us.